Some users reported issues with their server reaching external parties (our server) to download the theme demo content, or activate their theme via our API.
These issues mainly occur with OVH and GoDaddy entry offers.
- When the demo is imported, your server must communicate with ours (*.wolfthemes.live, *.wolfthemes.com), where the media content is hosted, to download the images, audio, and video from the demo.
- In order to activate the theme via the "About the theme" admin page, your server also needs to communicate with ours to check the validity of your purchase code.
To do so, our themes use a simple standard function (wp_safe_remote_post) to grab the info on our wolfthemes.com or wolfthemes.live server.
If, for security reason, your hoster decide to limit this function, you won't be able to use our theme or even other plugins and WordPress itself correctly.
If you encounter an issue validating your purchase code or downloading the demo content, please get in touch with your hosting service provider to fix this server-side issue.
If you need help choosing a decent hosting provider, here is a list of recommended hosters: