Please post your request in the appropriate theme category. Tickets posted in other categories will be deleted. Note that tickets are not processed on weekends.


Server Requirements

To use our WordPress Themes, you must be running WordPress 4.5 or higher, PHP 5.4 or higher version, PHP 5.6 is recommended (read more) and MySQL 5 or higher version. Our themes have been tested on all major browsers. Below is a checklist of items your host needs to comply with to ensure proper operation:

WordPress recommends using PHP 7. Our themes work correctly with PHP 5.4+. However, it is recommended to have PHP 5.6 or even better, PHP 7 running on your server.

PHP Configuration limits

Issues you may encounter, such as demo content fails when importing and similar issues, are generally related to excessively low PHP configuration limit settings. You can either increase these limits on your own or contact your web host and ask to have the limits increased to the following minimums:

  • memory_limit 96M (read more)
  • max_input_vars 3000 (read more)
  • max_execution_time 120
  • post_max_size 32M
  • upload_max_filesize 32M

Note that the values above are the minimum required. We recommend setting these values higher if possible.

If your web host allows you to overwrite your server PHP settings in a php.ini file, create a file named php.ini, paste the content below in it, and drop it in your wp-admin folder.

memory_limit = 96M
max_input_vars = 3000
max_execution_time = 120
post_max_size = 32M
upload_max_filesize = 32M

If your server is Nginx based, you can follow the same process using a .user.ini file.

Verify your server limits

You can check your Serve Limits in the System Status table if available or by installing the WordPress phpinfo() plugin and navigate to “Settings” > “WordPress phpinfo()”. The first column refers to your installation value, and the second column refers to the limits of your host. These values are often lower if you have selected a cheap hosting package.

Some hosts will try to keep PHP limits low to conserve resources. You can always contact your host to ask what the current settings are, and have them adjusted if necessary. Since you are paying for those resources, you should rightfully expect to be getting your money’s worth.