PLEASE POST YOUR TICKET IN THE APPROPRIATE THEME CATEGORY. TICKETS POSTED IN OTHER "NON-THEME" CATEGORIES CAN NOT BE PROCESSED.

Before posting, ensure your WP installation, the theme, and all plugins are up-to-date

Please post your request in the appropriate theme category.
Tickets posted in other categories will NOT be answered and will be REMOVED.
Please be patient after posting a ticket as we may not be in the same timezone as you.
We usually reply in a 24hrs time frame on weekdays.
Tickets are not processed on weekends.

Thank you!

Video Background Scroll - File Encoding and Format

To use the Video Background Scroll feature, your video file must have a specific encoding for the animation to work.